Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us for questions related to refunds and returns.
Shipping and handling
Items shipped from:
- 9907 8th ST. #551 Gotha FL 34734-9998
- 448 S Los Angeles St in Los Angeles
Shipping to: United States, America
Excludes: Cambodia, Cayman Islands, Djibouti, French Polynesia, Honduras, Libya, Mongolia, Morocco, Peru, Ecuador, El Salvador, Suriname, Guyana, Panama, Mauritania, Mauritius, Somalia, Brunei Darussalam, Chad, Madagascar, New Caledonia, South Africa, Western Samoa, Côte d’Ivoire (Ivory Coast), Zimbabwe, Bahamas, Bermuda, Iran, Jamaica, Saint Kitts-Nevis, Saint Lucia, Trinidad and Tobago, Western Sahara, Wallis and Futuna, Nepal, Bolivia, Mali, Fiji, Angola, Cameroon, Cook Islands, Costa Rica, Gambia, Guatemala, Kyrgyzstan, Laos, Malawi, Papua New Guinea, Paraguay, Congo, Republic of the, Seychelles, Solomon Islands, Sudan, Tajikistan, Tanzania, Tonga, Uganda, Uruguay, Vanuatu, Venezuela, Botswana, Rwanda, Burma, Antigua and Barbuda, Burundi, Equatorial Guinea, Cuba, Republic of, Congo, Democratic Republic of the, Kiribati, Reunion, Yemen, Dominican Republic, Argentina, Aruba, Azerbaijan Republic, Barbados, Belize, Chile, Burkina Faso, Colombia, Ghana, Grenada, Haiti, Iraq, Liberia, Nicaragua, Sierra Leone, Central African Republic, Comoros, Martinique, Niger, Togo, Tuvalu, Uzbekistan, Dominica, Jordan